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Thank you for shopping with us at Bird Nest Outlet. We believe that in order to have the best possible online shopping experience, our customers should be 100% satisfied with their purchase. So, if you are not entirely happy with your purchase, we are here to help.

All returns MUST meet our guidelines, please review our full Return Policy below carefully.

For a full refund or exchange, you have 7 calendar days from the date you received it.

Any item you return to us must be in the same condition when you received it and in the original packaging. Please keep the receipt or proof of purchase. We DO NOT accept items that are already opened.

Item CANNOT be returned or exchanged after 21 days from the receipt of the original order.

Some items are non-refundable and non-exchangeable. These include items that are on sale.

Once we received your item, we will inspect it, and notify you that we have received your returned item. Please allow 8 business days from when we receive your return to process your refund. You will be notified by email once your return is processed.

If your item is approved, we will initiate a refund back to your original payment method.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Bird Nest Outlet is NOT responsible for damaged package, delayed, missing or mis-delivered package caused by the shipping company. Please ship your return package to us with a tracking and signature confirmation to protect yourself.