Thank you for shopping with us at Bird Nest Outlet. We believe that in order to have the best possible online shopping experience, our customers should be 100% satisfied with their purchase. So, if you are not entirely happy with your purchase, we are here to help.
All returns must meet our guidelines, please review our full Return Policy carefully.
You have 5 calendar days to return an item from the date you received it.
Any item you return must be in the same condition you received it and in the original packaging. Please keep the receipt or proof of purchase. For item returned back to us after 5 calendar days, there will be a 10% restocking fee charge.
Some items are non-refundable and non-exchangeable. These include items that are on sale.
Once we receive your item, we will inspect it, and notify you that we have received your returned item. Please allow 8 business days from when we receive your return to process your refund. You will be notified by email once your return is processed.
If your item is approved, we will initiate a refund back to your original payment method.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Unless, if for whatever reason you are not satisfied with the quality, or the merchandise is broken or damaged on its way, they are eligible to be treated with a free shipping arrangement from our side.